Retail Banking

Credit Suisse First Boston

Credit Suisse is a leading global investment bank serving institutional, corporate, government, and high net worth clients. The Credit Suisse Financial Services Business unit provides private clients and small and medium-sized companies with private banking, financial advisory services, and banking products. Infra-Structures designed, fabricated and installed custom furniture components, marketing fixtures, kiosks, and audio visual systems for its retail branch expansion pilot program in five U.S. cities.

GreenPoint Bank

In a very competitive New York retail banking market, GreenPoint initiated an aggressive de novo program, adding 30 branches to its existing network in 24 months. Infra-Structures designed, engineered, manufactured and installed a prefabricated, modular component solution for furniture and branded fixtures providing the flexibility needed for unknown branch sizes and configurations. By minimizing costly and time-consuming general construction, GreenPoint outpaced the competitions’ more traditional, lengthy, build-out methodology. The resulting increase in customer base and deposits returned a significant return on investment, which prompted their sale to a larger financial institution.

Washington Mutual Banks Renovation Program

This program was conceived to update facilities, maximize branding presentation, sales opportunity and information display in Washington Mutual Banks 500 legacy branches. Infra-Structures developed project standards and controls for information gathering, store design, fixture manufacturing and field implementation. Infra-Structures executed the project as the single point of contact and sole supplier controlling each step of the process to minimize costs and to ensure the completion of eight branches during a single weekend without interruption of banking services. To date more than 200 branches in three geographic regions have been completed.

Wells Fargo

Wells Fargo chose Infra-Structures to create and to execute a prototype branch design program to complement a Customer Relationship Management software solution developed to measure, manage and deliver an enhanced customer experience through flow management technology. Through the use of space planning techniques and custom fabricated components consistent with Wells Fargo’s well-established brand, customers were segmented and directed from transactions to sales. As a result, merchandising and cross selling opportunities increased by 50% with an equivalent decrease in perceived waiting times by optimizing staffing resources and minimizing full-time equivalent costs.